How Bret Taylor’s new company is rethinking customer experience in the age of AI
We’ve been hearing about the notion of customer experience forever, the idea that we could improve customer interactions with brands digitally. So far, the results have been mixed at best. Sierra, the new startup from Bret Taylor and Clay Bavor, thinks that AI agents could…
Company executives can ensure generative AI is ethical with these steps
Marc founded Faculty to help organizations make better decisions using human-led AI. For over 10 years, he has worked with government agencies and leading brands to implement impactful AI solutions. It’s becoming increasingly clear that businesses of all sizes and across all sectors can benefit…
Bitcoin ATM company Coin Cloud got hacked. Even its new owners don’t know how
In November, the cybersecurity collective vx-underground wrote on X, formerly Twitter, that unknown hackers were claiming to have breached Coin Cloud, a bankrupt Bitcoin ATM company. According to vx-underground, the hackers claimed to have stolen 70,000 pictures of customers taken from cameras embedded in the…
Ford shutters company building an app for plumbers, electricians and other trades
Ford has shut down VIIZR, a software-as-a-service company that along with Salesforce built an app to help tradespeople like plumbers, locksmiths and electricians to schedule field appointments, send invoices and manage customers, TechCrunch has learned. About 40 people who worked at VIIZR were laid off….
Deal Dive: I think I know why this company can’t land a deal
Deals, whether via funding rounds or acquisitions, say a lot about the state of a startup sector and what investors are thinking about it. Sometimes, though, a lack of deals tells us more. Bloomberg reported that Victory Park Capital was looking, and struggling, to find…
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